Return and exchange policy

We in hnawabs.net We strive to provide the best shopping experience for our customers in Egypt, Saudi Arabia, and Iraq. If you are not satisfied with the product, we offer a clear and fair return and exchange policy as follows:

  1. Return and exchange policy

Returns or exchanges can be requested within [7 / 14 / 30] يومًا From the date of receipt of the application, provided that:

  • The product must be in its original condition.
  • Unused or damaged
  • In its original packaging
  • Attached is the purchase invoice.

  1. Non-returnable products

No returns or exchanges:

  • Products used or damaged due to misuse
  • Custom made products
  • Digital Or Downlable Products
  • Personal hygiene or open products
  • Gift Cards

  1. Free returns

We will cover the shipping costs if:

  • The product was damaged upon arrival.
  • The product is different from the order
  • There is a manufacturing defect

You Must inform within 48 Hours Upon receipt, please include clear photos of the product.

  1. Return for personal reasons

If the customer wishes to return the item for personal reasons (lack of desire, wrong choice, etc.):

  • The customer bears the shipping cost
  • Original shipping fees, if applicable, will be deducted.
  • The refund will be issued after the product has been inspected.

  1. Refund mechanism

The refund will be processed via the same payment method within:

5 – 14 Working Day After receiving and inspecting the product.

The time it takes for the amount to appear may vary depending on the bank or payment company.

  1. Exchange

The product can be exchanged for another product of the same or higher value upon payment of the difference.
Replacement is subject to product availability in stock.

  1. How to request a return or exchange

To begin ordering, please contact us via:

Email: [Enter email address]
Phone number/WhatsApp: [Enter number]
Order number: [Mandatory]

Our team will guide you through the next steps.

  1. Return shipping

The product must be returned within [number of days] From the approval of the request.
Any delay may result in the return being refused.

  1. Important Notes

  • We reserve the right to reject any application that does not meet the requirements.
  • The product must be well packaged to avoid damage during shipping.
  • We are not responsible for damage caused by improper packaging from the customer.